Welcome to Solace Beauty ("we," "us," or "our"). These Terms of Service govern your use of our website ("Website") and services, including our online shop, bookings through third-party platforms, and other features. By accessing or using our Website, you agree to these Terms of Service. If you do not agree, please do not use our services.
1. About Us
Solace Beauty is a beauty service provider and online retailer based in the United Kingdom
2. Eligibility
- Be at least 18 years old or have parental consent if under 18.
- Ensure that all information you provide to us is accurate, current, and complete.
3. Bookings
3.1 Appointments: Bookings for beauty services are managed through the third-party platform Fresha. By booking an appointment, you agree to Fresha's terms and conditions in addition to ours. You can find Fresha’s terms on their website.
3.2 Cancellations and Rescheduling: If you need to cancel or reschedule, please do so directly via Fresha. Late cancellations or missed appointments may incur a fee, as outlined in Fresha’s cancellation policy.
3.3 Medical Information: Please inform us of any medical conditions, allergies, or skin sensitivities before your appointment. This information can be shared during your booking process on Fresha.
4. Online Shop
4.1 Product Descriptions: We strive to ensure that all product descriptions, images, and prices on our Website are accurate. However, errors may occur, and we reserve the right to correct them.
4.2 Orders: All orders are subject to acceptance and availability. We reserve the right to cancel or refuse an order for any reason.
4.3 Pricing and Payment: Prices are listed in GBP and include VAT where applicable. Payment must be made at the time of purchase using our secure payment methods.
4.4 Delivery: We aim to dispatch orders promptly, but delivery times are estimates and not guaranteed. For more details, please refer to our Delivery Policy.
4.5 Returns and Refunds: Please refer to our Returns Policy for details on how to return products and request refunds.
5. Intellectual Property
All content on our Website, including text, images, logos, and designs, is the property of Solace Beauty or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written consent.
6. User Conduct
You agree not to:
- Use the Website for unlawful purposes.
- Submit false or misleading information.
- Interfere with the operation of the Website or compromise its security.
7. Limitation of Liability
To the fullest extent permitted by UK law:
- We are not liable for any indirect, incidental, or consequential damages arising from your use of our Website or services.
- Our total liability to you for any claims will not exceed the amount paid by you for the relevant product or service.
8. Privacy Policy
Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. Please read it carefully.
9. Changes to Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page, and your continued use of our Website signifies your acceptance of the updated terms.
10. Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
11. Contact Us
If you have any questions about these Terms of Service, please contact us:
- Email: [email protected]
- Phone: 0113 278 8258
- Address: 10 St.Annes Rd, Headingley, Leeds LS6 3NX