Solace Beauty ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws. By using our Website or services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
- Contact Details: Name, email address, phone number, and postal address.
- Booking Information: Details provided when making appointments, including any medical or allergy information relevant to your treatments.
- Payment Information: Payment details for purchases made on our online shop or bookings (processed securely by third-party payment processors).
- Feedback: Reviews, comments, and responses to surveys.
1.2 Automatically Collected Information
- Device Information: IP address, browser type, and operating system.
- Usage Data: Pages visited, time spent on the Website, and interaction data.
- Cookies: Data collected through cookies and similar technologies. (See our Cookie Policy for more information.)
1.3 Third-Party Data
Information received from third-party booking platforms such as Fresha, including appointment details and contact information.
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: To manage bookings, provide beauty treatments, and deliver purchased products.
- Communication: To respond to inquiries, send appointment reminders, and provide updates about your services or orders.
- Marketing: To send promotional offers, newsletters, and updates (only if you have opted in).
- Personalization: To enhance your experience by tailoring our Website and services to your preferences.
- Compliance: To comply with legal obligations, such as tax or regulatory requirements.
3. Sharing Your Information
We may share your information with:
- Service Providers: Third-party companies that help us deliver our services, such as booking platforms (e.g., Fresha), payment processors, and delivery services.
- Legal Obligations: Authorities or regulators when required to comply with legal obligations.
- Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the business.
We do not sell or rent your personal information to third parties.
4. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy.
- Comply with legal, tax, or regulatory obligations.
When no longer required, your data will be securely deleted or anonymized.
5. Your Rights
Under UK data protection laws, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to any inaccurate or incomplete data.
- Erasure: Request the deletion of your personal data, subject to legal obligations.
- Restriction: Request restrictions on processing your data.
- Portability: Request the transfer of your data to another service provider.
- Objection: Object to the processing of your data for direct marketing purposes.
To exercise your rights, please contact us using the details in Section 9.
6. Data Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These include:
- Secure servers and encryption for sensitive data.
- Access controls to limit data access to authorized personnel.
- Regular reviews of our data protection practices.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.
8. Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
- Email: [email protected]
- Phone: 0113 278 8258
- Address: 10 St.Annes Rd, Headingley, Leeds LS6 3NX
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email or other means. Your continued use of our Website or services signifies your acceptance of the updated policy.